Management and organisational consulting
A clear view of how work moves through your company, who owns each step and where it stalls.
Read moreManagement consultancy in Prague
Put your customer work in order.
CRM software, spol. s r.o. is a consultancy in the Czech Republic. We help businesses organise how they win, serve and keep customers, and we advise on and configure the software behind that work.
- Country
- Czech Republic
- Registry number
- 26144182
- Industry
- Management consultancy
- Customers
- Businesses
Process check
Where does the work get stuck?
Answer two questions to see a sensible first step and what to bring to a first conversation.
Customer process design
Start with the path an enquiry takes. Agreeing the stages and who owns each one usually matters more than any tool.
Data processing and preparation
Start with your sources. Listing where customer records live, and which version is correct, shows the size of the task.
IT consulting and software selection
Start with written requirements. Separating what is essential from what is merely useful gives you a fair basis for comparison.
Software provision and configuration
Start by comparing the agreed process with the current setup. The gap shows whether configuration is enough.
Management and organisational consulting
Start with responsibilities. Mapping each handover shows where work waits and who needs to decide.
Expert studies and assessments
Start by defining the question. A narrow, well-stated question leads to an assessment your management can use.
What to bring: Bring two or three recent examples of where things went wrong. Real cases are more useful than a general summary.
What to bring: Bring your current plan and any notes on the decisions already made, so that we can test them together.
What to bring: Bring the current status, the people involved and the open questions, so that we can see what needs attention first.
Services
Consulting and software, side by side
Six areas of work, all within our registered activities. Each can stand alone or lead into the next.
Customer process design
One agreed path from first enquiry to long-term customer care, written down so that everyone follows it.
Read moreIT consulting and software selection
Written requirements and a structured comparison, so that a software decision rests on your needs.
Read moreSoftware provision and configuration
Business software set up around your agreed processes, with the people who will use it involved.
Read moreData processing and preparation
Customer records cleaned, structured and moved so that a new process starts from reliable data.
Read moreExpert studies and assessments
A written, independent assessment of a process, a system or a planned change.
Read moreHow it works
Four plain steps
First conversation
You describe the situation by phone or email. We ask what is working, what is not and what a good result would look like.
Written scope
We set out the work, the people involved, what we need from you and the individual price for your approval.
The work itself
We review, design or configure with your team, and discuss findings as they appear.
Handover
You receive the agreed documents or configured solution, explained so that your own people can carry on.
Why choose us
What you can expect
A company you can check
Entered in the Public Register in Prague under file number C 74134. Our identity, address and VAT status are open to verification.
Process and software together
Our registered activities cover both consulting and software, so a process decision and its technical consequences are considered together.
Independent advice
We are not affiliated with other brands, which keeps your requirements at the centre of any recommendation.
Everything in writing
Scope, findings and recommendations are written down, so you can review them and share them inside your company.
FAQ
Common questions
What does CRM software, spol. s r.o. do?
We are a management consultancy based in Prague, Czech Republic. We help businesses organise their customer processes, and we advise on and configure the software that supports them.
Who do you work with?
We work with businesses and other organisations. Our services are designed for companies rather than private consumers.
What should we prepare for a first conversation?
Nothing formal is needed. A short description of the situation and what you would like to change is enough. Existing process documents or reports are useful if you already have them.
How is the work priced?
We do not publish fixed prices because each scope is different. Once we understand what you need, we confirm the scope and price in writing before any work begins.
Do you provide technical support for other companies’ products?
No. We do not run a helpdesk or provide technical support for third-party software, devices or operating systems. For those, please contact the manufacturer of the product.
How can we verify your company?
Search for registry number 26144182 in the Czech Public Register. The link is in the footer of every page, and our VAT number is CZ26144182.
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